Midnight Glow

All orders are carefully inspected before they are shipped. We offer a 10-day return policy. The return policy is valid for 10 days from the original purchase date. After the 10-day window from the original purchase date, we cannot offer you a refund.

All orders canceled before shipping will be refunded 100%. Orders canceled after shipping will fall under the 10-day return policy window. To be eligible for a return and/or exchange, items must be in the original packaging, unopened, unused and in the same condition in which it was received.

To initiate the return policy, please email contact@lullingcandles.com

All shipping costs are non-refundable. You are responsible for paying for your own shipping cost for returning your item. If you are shipping an item over $50, we recommend getting a tracking number to ensure we have received the item.

Refunds will take up to 7-10 business to be credited to your account depending on your financial institution.

We reserved the right to reject any returns/exchanges that do not comply with the conditions stated above.

1. Trim the Wick Before Each Burn

Before lighting your wooden wick candle, trim it to about 1/8 to 1/4 inch. This helps prevent a large flame, reduces soot, and ensures a smooth, even burn. Trimming the wick will also prevent the candle from flickering and helps maintain the integrity of the wood wick.

2. Let the Wax Pool Fully Melt

To avoid tunneling and ensure an even burn, allow the wax to melt all the way to the edge of the jar during each burn. This typically takes about 2-4 hours. A full melt pool ensures your candle burns evenly and lasts longer.

3. Keep Your Candle Away from Drafts

Place your candle in a stable, draft-free area. Drafts from open windows, fans, or air conditioning can cause uneven burning, flickering, and soot production. A calm environment will help your wooden wick burn steadily, enhancing the candle's performance.

4. Burn for No More Than 4 Hours at a Time

For safety and optimal performance, avoid burning your candle for longer than 4 hours at a stretch. This helps prevent overheating and ensures the candle burns cleanly. Allow the candle to cool before relighting it.

5. Properly Extinguish the Flame

To extinguish your candle, avoid blowing it out as it can cause the wax to splatter. Instead, use a wick dipper or snuffer to safely extinguish the flame. This method prevents smoke and maintains the wooden wick’s structure for future use.